About Pismo Studio

I partner with forward-thinking founders and leaders who are building innovative companies that require exceptional customer experience foundations. With over 25 years of customer service leadership, I've helped companies across stages—from startups to Fortune 500 organizations—develop scalable systems that turn service interactions into strategic business advantages.

My work centers on three core strengths: building robust customer service operations, implementing technology stacks that scale, and designing feedback loops that drive product development and business growth. I've shaped customer experience strategies across complex regulatory environments and built operations from the ground up at Meati, creating the entire customer service infrastructure supporting their journey from the start of their omni-channel deployment, including direct-to-consumer to retail and food service.

With hands-on experience across the full customer experience spectrum, I specialize in system design, scaling operations during rapid growth, and leveraging AI solutions. I’ve developed SOPs, built high-performing teams, and implemented strategies that deliver measurable results while remaining lean and efficient.

What energizes me most is partnering with founders and leaders of emerging food and beverage companies introducing better-for-you products. My expertise is particularly valuable for companies navigating novel ingredients, regulatory requirements, and the critical early stages where customer feedback can make or break success. Beyond core customer service, I bring expertise in community management, social engagement, and influencer strategies.

I remain deeply committed to white-glove service delivery while bringing years of experience in scaling operations and technology implementation. My goal is to help ambitious companies grow by transforming customer service from a cost center into a strategic asset that drives business intelligence and customer loyalty.

My Services Include:
- Customer Service System Design & Implementation
- CX Technology Stack Development
- Scalable Service Operations & Lean Talent Strategies
- Regulatory Compliance Expertise (Food & Beverage)
- Customer Feedback Systems to Drive Product Development
- AI Implementation for Service Optimization
- SOPs, Quality Assurance & Performance Metrics
- Crisis Management & Product Recall Handling
- Community Management & Influencer Engagement
- Omnichannel Support Implementation (Email, Social, Phone)
- Customer Service Team Training & Leadership
- Service Scaling During Growth Phases